Sector: medical practices
AI phone assistant for medical practices
Hallo Pronto is not designed today for calls involving health data (Art. 9 GDPR) or content under medical confidentiality (§ 203 German Criminal Code): speech is processed by OpenAI in the USA. Practices can currently test Hallo Pronto using only fictional or public information.
As of: · A product by riservati.de
What to know first
- Hallo Pronto is not designed today for calls involving health data (Art. 9 GDPR) or content under professional secrecy (§ 203 German Criminal Code): speech is processed by OpenAI in the USA. Medical practices, law offices and tax offices can currently test Hallo Pronto using only fictional or public information. Use with patient data or professional secrets requires a separate assessment, suitable contracts with confidentiality obligations covering the providers involved, and technical evidence before deployment.
- Speech is processed by OpenAI in the USA; EU-only processing is not available yet.
- It does not yet write appointments into other calendars or practice software; it notes enquiries and callback requests for your team.
What the assistant does today
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Answers from your details
Opening hours, closing days, address and directions, parking, payment methods, accessibility, frequent questions: the assistant answers with what you have entered. Answers about exceptional closing days can still be incorrect. Before deployment we check the information and behaviour for your business.
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Callback requests for your team
The assistant notes the number, the preferred time and the reason. You get an email and, if you use the Riservati app, a push notification.
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Rather talk to a person?
If the caller wants to speak to someone on your team, the assistant takes a callback request.
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Every call summarised
Every call gets a short summary in the Riservati call log.
Today
- As of October 2026, the version of Hallo Pronto for all sectors is in preparation. Before you test it, we tell you what already works for your business.
Frequently asked questions
Can I use Hallo Pronto at my practice with real patient calls?
Not today: Hallo Pronto is not designed for calls involving health data or content under medical confidentiality, because speech is processed by OpenAI in the USA.
How can a practice test Hallo Pronto?
Currently only with fictional or public information. Request a trial to do so.
What would be needed before using it with patient data?
Use with patient data or professional secrets requires a separate assessment, suitable contracts with confidentiality obligations covering the providers involved, and technical evidence before deployment.
Does the assistant write appointments into our practice software?
No. It does not yet write appointments into other calendars or practice software; it notes enquiries and callback requests for your team.
Does the assistant say it is an AI?
The EU AI Act (Art. 50) requires it since 2 August 2026. The greeting is configured with an AI notice, currently in German. The measurement of 3 Oct 2026 documented the notice once in 22 of 25 calls, missing in one. That measurement predates today’s installed version. An error-free notice in every language has not yet been demonstrated for this version.
Try Hallo Pronto for your business
Tell us about your business and your calls. We will tell you what Hallo Pronto can already do for you.
Request a trial