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A product by riservati.de
A shopkeeper in an apron welcomes people in at the door of his shop.

AI phone assistant

You look after your customers. Hallo Pronto picks up.

The AI assistant takes calls when nobody has time, answers from your details and notes callback requests for your team.

Planned: €99 a month or €0.29 per call, excl. VAT. Pricing

Request a trial Try it in your browser

A product by riservati.de

  • Reachable around the clock
  • Keep your number
  • A summary of every call

Who it’s for

For businesses where the phone rings.

Pick your sector: this is how a call with Hallo Pronto can go.

Pick your sector
A practice team in white coats and scrubs smiling at the camera.

Medical and therapy practices

  1. Hallo Pronto Good morning, this is the AI assistant of Lindenplatz Practice. How can I help?
  2. Caller Is there parking? And is the practice step-free?
  3. Hallo Pronto Yes. There are three parking spaces in the courtyard, and the lift takes you to the practice without any steps.
  4. Caller Are you open on Wednesday afternoons?
  5. Hallo Pronto On Wednesdays the practice is open from 8 to 12, not in the afternoon.

Example with invented details, translated from German. In this example: AI notice in the greeting · Answers from your details.

Medical practices, law offices and tax offices can currently test Hallo Pronto using only fictional or public information. What Hallo Pronto does not do today

More on Medical and therapy practices
A woman holding a tablet stands with her team in a bright office.

Law and tax offices

  1. Hallo Pronto Berger Tax Advisers, you are speaking to the AI assistant. What can I do for you?
  2. Caller What should I bring to the first meeting?
  3. Hallo Pronto Please bring your last tax return and an ID.
  4. Caller And until when can I reach the office today?
  5. Hallo Pronto Until 4 pm today.

Example with invented details, translated from German. In this example: AI notice in the greeting · Answers from your details.

Medical practices, law offices and tax offices can currently test Hallo Pronto using only fictional or public information. What Hallo Pronto does not do today

More on Law and tax offices

Trades and services

  1. Hallo Pronto Huber Decorators, this is the AI assistant. How can I help?
  2. Caller I would like a quote for two rooms. Can someone call me back?
  3. Hallo Pronto Of course, I will note a callback request. When suits you best?
  4. Caller Today after 5 pm.
  5. Hallo Pronto Noted: callback today after 5 pm about a quote for two rooms. Which number can the team reach you on?

Example with invented details, translated from German. In this example: AI notice in the greeting · Callback requests for your team.

More on Trades and services
A man working behind the counter of a small shop.

Shops and salons

  1. Hallo Pronto Market Deli, you are speaking to the AI assistant. What can I do for you?
  2. Caller Are you open on Saturdays? And can I pay by card?
  3. Hallo Pronto Saturdays from 8 am to 2 pm. You can pay cash or by card.
  4. Caller Could you put a gift hamper aside for me for Saturday?
  5. Hallo Pronto I cannot confirm that myself. I will note your request and the team will call you back.

Example with invented details, translated from German. In this example: AI notice in the greeting · Answers from your details · Callback requests for your team.

More on Shops and salons
A staff member in a hotel breakfast room.

Hotels and holiday rentals

  1. Hallo Pronto Hotel Seeblick, good evening, this is the AI assistant.
  2. Caller How late can I check in? And is there parking?
  3. Hallo Pronto You can check in until 10 pm, and there is parking behind the building.
  4. Caller Do you have a double room free on Friday?
  5. Hallo Pronto I do not book rooms myself. I will note your request and reception will call you back.

Example with invented details, translated from German. In this example: AI notice in the greeting · Answers from your details · Callback requests for your team.

More on Hotels and holiday rentals
Smiling colleagues in an office.

Agencies and offices

  1. Hallo Pronto Northern Lights Agency, good morning. You are speaking to the AI assistant.
  2. Caller I would like to speak to Ms Weber.
  3. Hallo Pronto I cannot put you through, but I am happy to take a callback request for Ms Weber. When suits you?
  4. Caller Tomorrow morning.
  5. Hallo Pronto Noted: callback tomorrow morning. What is it about, so Ms Weber can prepare?

Example with invented details, translated from German. In this example: AI notice in the greeting · Rather talk to a person? · Callback requests for your team.

As of October 2026, the version of Hallo Pronto for all sectors is in preparation. Before you test it, we tell you what already works for your business.

All industries

How it works

On the phone in three steps.

  1. Switch on call forwarding

    A call forward at your phone provider is all it takes: always, when busy, or when nobody picks up after a few rings. We provide the destination number and help you set it up.

  2. Hallo Pronto talks to the caller

    It answers with what you have entered: opening hours, directions, parking, payment methods. Answers about exceptional closing days can still be incorrect. Before deployment we check the information and behaviour for your business.

  3. Your team calls back

    You get the number, the preferred time and the reason by email, with the Riservati app also as a push notification, and call back.

What Hallo Pronto does today

What the assistant handles on the phone.

  • Picks up when nobody can

    At night, at weekends, in the middle of work: the assistant takes the call when nobody on your team has a hand free.

  • Rather talk to a person?

    If the caller wants to speak to someone on your team, the assistant takes a callback request.

  • German, Italian and English in testing

    The assistant speaks German. If the caller keeps speaking Italian or English, the assistant attempts to switch to that language.

    As of 3 Oct 2026: real calls so far only in German. In testing, Italian passed 5 of 6 runs and English 3 of 6 – in the others a few Italian or German words slipped in.

  • Every call summarised

    Every call gets a short summary in the Riservati call log.

Sector: restaurants

For restaurants: with the Riservati booking book.

A restaurant owner in an apron smiling in her dining room.

Restaurants

  1. Hallo Pronto Trattoria Sole, good evening, this is the AI assistant.
  2. Caller Do you have a table for four on Saturday at 8 pm?
  3. Hallo Pronto Yes, there is a table for four free at 8 pm. What name shall I book it under?
  4. Caller Bauer, please.
  5. Hallo Pronto Booked: Saturday, 8 pm, four people, Bauer. Would you like a confirmation by text?

Example with invented details, translated from German. In this example: AI notice in the greeting · Books, changes, cancels · Confirmation by text.

More on Restaurants

Restaurants are one of the sectors Hallo Pronto serves. With the Riservati booking book, the assistant also does the following there:

  • Books, changes, cancels

    Checks free tables and writes the booking straight into the Riservati booking book. Existing bookings are changed or cancelled at the guest’s request.

  • Waitlist

    When you are fully booked, it puts the guest on the waitlist.

  • Menu and events

    It answers questions about the menu, daily specials and events from what the restaurant has entered.

  • Confirmation by text

    After a confirmed booking, the guest can choose a text confirmation to a valid mobile number. They can also decline written confirmation.

  • On the website too

    Through the Riservati booking widget, guests talk to the assistant right in the browser.

  • Already on Riservati?

    Then add the assistant as a module to your Riservati package: same data, same book.

Honestly

What Hallo Pronto does not do today.

So you know where you stand before you test it:

  • It does not yet write appointments into other calendars or practice software; it notes enquiries and callback requests for your team.
  • Hallo Pronto is not designed today for calls involving health data (Art. 9 GDPR) or content under professional secrecy (§ 203 German Criminal Code): speech is processed by OpenAI in the USA. Medical practices, law offices and tax offices can currently test Hallo Pronto using only fictional or public information. Use with patient data or professional secrets requires a separate assessment, suitable contracts with confidentiality obligations covering the providers involved, and technical evidence before deployment.
  • Speech is processed by OpenAI in the USA; EU-only processing is not available yet.
  • No payments or deposits on the phone.

Pricing

A monthly price or per call.

Planned tariffs, not yet activated as a Hallo Pronto subscription.

  • Fixed monthly price

    Standard

    €99 / month excl. VAT

    • 750 call minutes per month included
    Request a trial

  • Pay per call

    Per call

    €0.29 / call excl. VAT

    • At most 750 call minutes per month
    • The first 100 billable calls free (once)
    Request a trial

Worked example: from 342 billable calls a month, Standard costs less than paying per call (342 × €0.29 = €99.18), not counting the first 100 calls that are free once.

  • Standard is planned with no minute overage charges. Before activation we confirm the available features and terms.

Hallo Pronto cannot be bought online yet.

Already on Riservati? Then the assistant is also available as a module of your Riservati package, with its own prices and terms: pricing on riservati.de

Try it yourself

Talk to the assistant.

Right in your browser, with your microphone: the assistant asks what it can do for you and is happy to tell you about Hallo Pronto – how to use it and where. After the greeting, feel free to interrupt, just like on a real call.

If you ask, the assistant plays an invented example business from your sector, so you can hear how it answers the phone.

Ready

Do not share health data, patient data or professional secrets in the demo.

Live conversation with an AI · 90 seconds at most · for demonstration only.

The greeting is configured with an AI notice, currently in German. The measurement of 3 Oct 2026 documented the notice once in 22 of 25 calls, missing in one. That measurement predates today’s installed version. An error-free notice in every language has not yet been demonstrated for this version.

Provider and data

Hallo Pronto is backed by Riservati GmbH.

Who is behind it

Hallo Pronto is a product of Riservati GmbH.

Riservati GmbH
St.-Jakob-Straße 6
93161 Sinzing
Register court: Amtsgericht Regensburg, HRB 22539
Managing director: Davide Michele D’Antoni

riservati.de Legal notice

Website, requests, voice

The website and contact-form requests are on our server at IONOS SE in Germany; voice processing on the phone runs through OpenAI in the USA.

Privacy

FAQ

Frequently asked questions

Your question is not here? Write to us: info@riservati.de

Which businesses is Hallo Pronto for?

For businesses that receive calls. The version for all sectors is in preparation. Request a trial and we will tell you honestly what already works for your business.

Does the assistant say it is an AI?

The EU AI Act (Art. 50) requires it since 2 August 2026. The greeting is configured with an AI notice, currently in German. The measurement of 3 Oct 2026 documented the notice once in 22 of 25 calls, missing in one. That measurement predates today’s installed version. An error-free notice in every language has not yet been demonstrated for this version.

Do I keep my phone number?

Yes. At your phone provider you forward calls to the number we give you: always, when busy, or when nobody picks up. We help you set it up.

What if someone wants to talk to a person?

The assistant takes a callback request and your team calls back. You get an email and, if you use the Riservati app, a push notification. We do not promise to put the call through.

Does the assistant book appointments?

It does not yet write anything into other calendars or practice software. It notes enquiries and callback requests for your team.

Can I use Hallo Pronto at a medical practice or a law or tax office?

Not today for calls involving health data or content under professional secrecy: speech is processed by OpenAI in the USA. Medical practices, law offices and tax offices can currently test Hallo Pronto using only fictional or public information. Use with patient data or professional secrets requires a separate assessment, suitable contracts with confidentiality obligations covering the providers involved, and technical evidence before deployment.

Which languages does the assistant speak?

German. If the caller keeps speaking Italian or English, the assistant attempts to switch to that language. Real calls so far have only been in German; in testing, Italian works better than English.

Where are calls processed?

Speech recognition and voice run on OpenAI; processing currently takes place in the USA. Before a trial we go through with you which data is processed during a call.

How much does Hallo Pronto cost?

Planned: Standard €99 per month excl. VAT with 750 call minutes, or per call €0.29 excl. VAT, likewise with at most 750 call minutes per month; the first 100 billable calls free once. These tariffs are not yet activated as a Hallo Pronto subscription: request a trial.

Does the assistant take payments?

No. It takes no payments or deposits on the phone.

A woman on the phone behind a counter, taking notes.

Tell us about your calls.

We get back to you by email or phone and tell you what Hallo Pronto can already do for your business. The request is non-binding.

Request a trial

Prefer email: info@riservati.de