Answering machine with AI
Answering machine with AI: Hallo Pronto talks with the caller
A classic answering machine plays a greeting and records a message. Hallo Pronto holds a conversation instead: the AI assistant answers questions from your details and notes the number, preferred time and reason for your callback; you get an email about it.
As of: · A product by riservati.de
Answering machine or Hallo Pronto
| Answering machine | Hallo Pronto | |
|---|---|---|
| Caller’s questions | stay open until the callback | answers from your details, such as opening hours, address and parking |
| Callback | listen to the message, look up the number | number, preferred time and reason noted, plus an email to you |
| Overview | a list of messages | a short summary of every call in the Riservati call log |
| Languages | the language of your greeting | German, Italian and English in testing |
What the assistant does today
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Answers from your details
Opening hours, closing days, address and directions, parking, payment methods, accessibility, frequent questions: the assistant answers with what you have entered. Answers about exceptional closing days can still be incorrect. Before deployment we check the information and behaviour for your business.
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Callback requests for your team
The assistant notes the number, the preferred time and the reason. You get an email and, if you use the Riservati app, a push notification.
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Rather talk to a person?
If the caller wants to speak to someone on your team, the assistant takes a callback request.
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Every call summarised
Every call gets a short summary in the Riservati call log.
How it works
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Switch on call forwarding
A call forward at your phone provider is all it takes: always, when busy, or when nobody picks up after a few rings. We provide the destination number and help you set it up.
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Hallo Pronto talks to the caller
Opening hours, closing days, address and directions, parking, payment methods, accessibility, frequent questions: the assistant answers with what you have entered. Answers about exceptional closing days can still be incorrect. Before deployment we check the information and behaviour for your business.
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Your team calls back
The assistant notes the number, the preferred time and the reason. You get an email and, if you use the Riservati app, a push notification.
What to know first
- Hallo Pronto does not write greeting texts and is not meant for private mobile phones, but for businesses that receive calls.
- It does not yet write appointments into other calendars or practice software; it notes enquiries and callback requests for your team.
- Hallo Pronto is not designed today for calls involving health data (Art. 9 GDPR) or content under professional secrecy (§ 203 German Criminal Code): speech is processed by OpenAI in the USA. Medical practices, law offices and tax offices can currently test Hallo Pronto using only fictional or public information. Use with patient data or professional secrets requires a separate assessment, suitable contracts with confidentiality obligations covering the providers involved, and technical evidence before deployment.
- Speech is processed by OpenAI in the USA; EU-only processing is not available yet.
- No payments or deposits on the phone.
Frequently asked questions
What is the difference between an answering machine and Hallo Pronto?
A classic answering machine plays a greeting and records a message. Hallo Pronto holds a conversation instead: the AI assistant answers questions from your details and notes the number, preferred time and reason for your callback; you get an email about it.
Does Hallo Pronto create a greeting for my answering machine?
No. Hallo Pronto does not write greeting texts and is not meant for private mobile phones, but for businesses that receive calls: the assistant holds the conversation itself.
When does Hallo Pronto pick up?
However you set the call forward at your phone provider: always, when busy, or when nobody picks up after a few rings. You keep your number.
Does the caller notice they are talking to an AI?
The EU AI Act (Art. 50) requires it since 2 August 2026. The greeting is configured with an AI notice, currently in German. The measurement of 3 Oct 2026 documented the notice once in 22 of 25 calls, missing in one. That measurement predates today’s installed version. An error-free notice in every language has not yet been demonstrated for this version.
Try Hallo Pronto for your business
Tell us about your business and your calls. We will tell you what Hallo Pronto can already do for you.
Request a trial